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Fire & Water - Cleanup & Restoration

Musings from a SERVPRO Employee

1/3/2022 (Permalink)

When most people think of SERVPRO they think of our big green trucks and the orange house logo. When I think of SERVPRO I think of a job that became a career, coworkers that became family. To me, SERVPRO became a brand that I love being a part of. My kids are proud of the work we do here. I’m sure you’re thinking “oh that’s wonderful, but why do I care?”

In my experience, when a person cares about the company they work for, they perform better. What does that mean for our customers? We do our best to help YOU! Our core team has been in place for many years. Our GM has been with us nearly 30 years! That is just one example, but many are over 10 years, some nearly 20 years. That is a LOT of experience in place to help our customers. Our daily focus is on taking care of a problem you didn’t want to have to deal with and making the process as simple as possible.

Our production team is on call 24/7/365. Yes, even holidays. This past weekend, 1/1/2022 we dispatched crews for 3 separate water losses. Our crews didn’t complete work on the last job until 1AM on 1/2/22! Not only is SERVPRO committed to having the best staff in the business, we are committed to being the best servants for our community here in Central Florida.

Another thing that really sets us apart is our ability to call in reinforcements. Because of our franchise system we have the backing of thousands of other offices. From personnel to equipment we are always ready to offer help to our sister franchises, and that same willingness is extended from the other franchises to us, making it so that no matter what, we can take care of your situation.

Our team of emergency responders may not be busy saving lives, but we are busy saving homes and businesses one job at a time. We make “Like it never even happened” happen.

Contributed by Christen Albert, our Customer Support Coordinator. 

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